Although it is a simple statement, this vision defines the standard we have set for both providing services to clients and working with our fellow INTERA associates. First and foremost, delivering excellence means believing the health and safety of people is valued above all else and that outstanding safety performance is vital to achieving excellence in quality, productivity, and profitability.
For our clients, delivering excellence starts with listening to your needs. We then confirm our understanding of these needs to ensure that we are responsive to the issue or problem at hand, and to your schedule and stakeholders. Delivering excellence conveys our commitment to meeting your quality and service expectations and to conducting business with the highest ethical standards. By doing so, we hope to earn your trust as a valued partner and establish a long-term mutually beneficial relationship.
Delivering excellence also means fostering the success of INTERA’s most valuable asset—our employees. We value and respect each and every member of our team and strive to communicate openly and directly. Our internal training, mentoring, and coaching programs support this vision. We recognize and reward strong performance through Delivering Excellence with Every Solution awards that are presented every quarter to the INTERA staff member that best exemplifies this vision.
Recognizing that many of the projects we work on have a direct impact on the current and future state of the environment, delivering excellence also means finding better ways to develop, manage, use, and protect our natural resources.
We welcome the opportunity to demonstrate the difference that our focus on Delivering Excellence with Every Solution can make on your project.
Marsh Lavenue, Ph.D.
President & CEO